RCA Spectra 70, Circa 1970s

The Changing Technology Landscape

Ben Brain Droppings

Look around you. Are you the youngest? The old fart? Or just another mediocre guy in the middle struggling to get by? Or maybe you are the killer sales rep who just clicked off this post. Nevermind… I’ve somehow always been the oldest geek in the room, for whatever that’s worth. There has rarely been a day that I have …

Getting CRM Right the First Time

Ben Consulting, CRM, Strategy, Training

If you meet with as many business owners or sales executives as I do you will be certain to hear that their current Customer Relationship Management software is not meeting their expectations. In the beginning there are usually high hopes and lots of conversations about how wonderful, productive and easy to use the new system will be for the sales …

Just How Hard Can IT Be?

Ben Consulting, CRM, Sales, Strategy

The company servers were running slow again and users kept getting kicked out of the network several times a day. Finally management had had enough and decided in executive meeting that the IT infrastructure needed to be replaced – what they had in place just wasn’t getting the job done.

It was felt that this would be a big deal for the,,,

What Was The Question Again?

Ben CRM, Sales, Strategy

I was on my way to Richmond from a speaking engagement in Kansas City — and as usually happens when I choose to fly, weather declared primacy. While waiting in the lounge in KC I checked the weather app on my Google Nexus phone.  A very brightly colored screen appeared showing storms and more storms all over the east coast and …

CRM Best in Breed

Ben Consulting, CRM, Sales

There are few bad CRM systems but there are many bad CRM implementations.

Are There Beans in Your Customer Service?

Ben Consulting, CRM, Strategy, Training

A number of years ago I was called in to review a CRM system for a technology firm — actually a software company with a strong focus on databases.   Good project for me; I understood the target market, the general sales and support functions and had worked with their CRM system for a number of years. One afternoon I was …

A Trek Through Computer Time

Ben Strategy

I could be way behind this year.

I prefer to think that I am just getting a good jump on Spring 2011.

Server Madness

Ben Consulting

One of the advantages of being a consultant in the IT field is that you get to do site visits with customers in many different cities. And you usually get access to their ‘server room.’ Sometimes you get just a tour but frequently we get to spend some ‘quality time’ with our customer’s servers. I still remember a server upgrade …

The Little Things

Ben Consulting, Strategy

And yes I needed a rear sway bar replaced about two weeks later!

Lost Opportunity

Ben CRM, Sales, Strategy

Lost opportunities…. miss one and you will never catch up.