Just How Hard Can IT Be?

Ben Consulting, CRM, Sales, Strategy

The company servers were running slow again and users kept getting kicked out of the network several times a day. Finally management had had enough and decided in executive meeting that the IT infrastructure needed to be replaced – what they had in place just wasn’t getting the job done.

It was felt that this would be a big deal for the,,,

Social CRM? Give me a break!

Ben Sales, Strategy

Customer Relationship Management (CRM) should be, by definition, social.

A Sales Automation Journey

Ben CRM, Sales

OK, let’s face facts, CRM is not the new kid on the block that everyone has to have! Although the technology provides immense benefits and is almost a competitive necessity in modern business, many more people have iPhones than use CRM software! This a mature product line with a rich history and a bright future. Warning! Short history lesson ahead: …

What CRM Should I Use?

Ben CRM, Strategy

This is the question I see in countless forums and online groups. Sometimes they are even more explicit; What CRM software should I use for my small business? And typically the online responses are overwhelmingly of two categories: The CRM I use The CRM system I sell These are not answers and serve no valid purpose to the person asking …

Business in the Clouds

Ben Strategy

Small businesses in need of a good, fast, cheap (GFC) collaborative suite of office tools should take a close look at Zoho Business online applications. Zoho has been working hard on building a great suite of business tools on the web – a completely hosted set of office applications including e-mail, calendar, word processing and spreadsheets.  I think the spreadsheet …