scene from Blazing Saddles

We Don’t Need No Stinkin’ CRM Training

Ben Consulting, CRM, Sales, Training

One of the least addressed reasons for the dis-satisfaction (and sometimes outright failure) of new software deployments, particularly CRM systems is not having a good focus on training. There is always a tendency to let on-the-job, organic training take the place of formal instruction. After all, everyone now is ‘computer literate’ and we don’t want to insult our employees by …

Getting CRM Right the First Time

Ben Consulting, CRM, Strategy, Training

If you meet with as many business owners or sales executives as I do you will be certain to hear that their current Customer Relationship Management software is not meeting their expectations. In the beginning there are usually high hopes and lots of conversations about how wonderful, productive and easy to use the new system will be for the sales …

3 Type of Customers – Part 2

Ben Consulting, CRM, Sales, Strategy, Training

The second type is the company that has already started on their journey but has run into some roadblocks. The project is in danger and corrective action must be taken to get it back on track.

3 C’s

Ben CRM, Strategy

Today’s business environment seems to center around the 3C’s of current business technology – Collaboration, Cloud and CRM. Here is my quick overview of the those areas.

CRM In The Palm of Your Hand

Ben CRM, Strategy

Business has evolved from legal pads and desk to a virtual environment where everything can change in a heartbeat. CRM and Project Management and smart hand-held devices have joined forces.

There is no C or M without the R in middle

Ben CRM, Sales, Strategy

Business runs on relationships – you either have them or want them. Let’s make it easy for people to do business with us.

Gibberish… and Why We Can’t Communicate

Ben Sales, Strategy

Do you understand your computer technician? Your financial advisor? Your doctor? Maybe they are speaking gibberish.

Your Top Three Things to Watch in 2009

Ben CRM, Strategy

OK, 2009 will be here soon and I’m beginning to feel like the only one without a list of things to watch for in the New Year. And since I like working in a collaborative environment, I would be interested in what your top guesses are for the coming year. Here is my top three: Social CRM will be one …

The CRM Journey

Ben Consulting, CRM, Sales, Strategy

Sales Automation, CRM, Contact Management… whatever we want to call the tools that we give our sales and marketing team are meant to evolve with our business. Most deployments of contact management or relationship management software start out with a defined goal. Initial targets frequently include more accurate forecasts, better tracking of leads or just plain old “keeping things from …